Complaint Form

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ICB Complaint and Feedback Form

This form is designed to provide students, parents, staff, and members of the community with a clear and accessible way to raise concerns, lodge formal complaints, or provide feedback to the College. Its purpose is to ensure that all matters are appropriately recorded, reviewed, and addressed in a fair, respectful, and timely manner. The College values all feedback and assesses complaints in accordance with the Dispute Resolution / Complaints Handling Policy and Complaints Handling Procedure (included within the Policy).

What would you like to submit today?(Required)

Section 1: Your Details

Providing an email address and phone number allows ICB to maintain a clear written record of all communication, including acknowledgements, updates, and outcomes.

Please select the type of submission

Full Name

Contact Phone Number

Contact Email

Your relationship to ICB

Section 2: Details of Your Concern / Feedback

Please provide clear and accurate details of your concern to assist with assessment and follow-up.

Is this complaint related to your child at ICB?

Student Full Name (Please enter the student’s full legal name, including any middle names (no nicknames).)

Year Level

What is your concern / feedback about? (You may select more than one)

Have you raised this with anyone at ICB before? If yes, please provide details, including when you raised the matter, who you contacted, and how the communication was made (e.g. email, phone, in person).

Location of the incident (if applicable)

Date of the incident(Required)

Approximate time(Required)

Please outline your concern / feedback in detail and specify the outcome you are seeking.

Supporting Documents

Drop files here or

Max. file size: 512 MB.

Section 3: Declaration

Please review the statements below and confirm your acknowledgement before submitting this form.

Is this submission made on behalf of another person?

Declaration(Required)

I confirm that the information provided in this form is true and correct to the best of my knowledge.

I understand that this submission will be reviewed and managed in accordance with the College’s policies and procedures where applicable.

I understand that if I have not provided contact details, the College may still review this matter; however, I may not receive updates or outcomes.

I acknowledge that additional information may be requested to support the review of this matter where contact details are provided.

I understand that providing false or misleading information may impact the handling of this submission.

Section 4: Internal Processing

Original Method of Submission

Issue Email?

Summary in 1 Sentence

Current Status

Responsible Line Manager

Line Manager Email

Supporting Document - Internal Processing

Drop files here or

Max. file size: 512 MB.

Tracker Note

Online Complaint Form (HR Portal)
Email (General School Inbox)
Email (Direct to Staff)
Written Letter (Hard Copy)
Formal Complaint Form (Paper)
School App / Parent Portal
Complaint via Third Party (External Authority)
Phone Call (Reception)
Phone Call (Direct to Staff)
Voicemail
SMS / Text Message
In-Person (Verbal)
Walk-in Complaint
Scheduled Meeting
Parent-Teacher Interview
Word of Mouth
Via Another Parent
Via Student
Via Staff Member
Via Line Manager
Internal Escalation
Social Media (Facebook)
Social Media (Messenger)
Social Media (Other Platforms)
WhatsApp / Chat Apps
Community Feedback
Staff Observation
Internal Report
Incident Report
Wellbeing Report
Counsellor Referral
Anonymous Submission
Whistleblower Channel
External Authority (Department of Education)
External Authority (Regulatory Body)
External Authority (Police)
Legal Representative / Lawyer
Community Representative
Translator / Advocate
Union Representative
Media / Press
Survey Feedback
Feedback Form (Non-Complaint Form)
Event Feedback
Suggestion Box
Other (Specify in Notes)